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Accessibility for Ontarians with Disabilities Act Implementation Guide: Standards for Customer Servi

Written by Olga Dosis. Olga holds a Masters in Psychology and a Masters in Critical Disability Studies. Olga has provided consulting services to public, non-profit and private organizations for over 20 years on several accessibility and diversity initiatives and is the Principle and Senior Disability Consultant at her firm - OD Consulting. Her consulting services have ranged from workplace accommodation assessments to accessibility audits. She currently holds the position of AODA Coordinator at George Brown College and continues to engage in partnerships to consult on the implementation of accessibility initiatives.

 

The intent of this guide is to prepare approximately 360,000 organizations from the public and private sectors to implement standards under the Accessibility for Ontarians with Disabilities Act. Public sector companies have had to comply with the first standard, respecting customer service, since January 1, 2010; private sector companies must comply by January 1, 2012. It is often difficult for people who do not have any disability-related background in accommodation, access or working with persons with disabilities to know how to begin the process of implementing the required policies, practices and procedures.

 

This guide gives the reader a clear, concise understanding of how to implement accessibility regulations into an organization's day-to-day business operations effectively and efficiently using a model of implementation that can be aligned with individual core businesses in any sector.


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CLV Special Report - Understanding, Preventing and Controlling Back and Neck Pain

 Written by: Jane E. Sleeth, Hon. B.P. & H.E.(Kin), B.Sc. P.T., CPT

 

 This CLV Special Report provides Managers, Union representatives, employees and HR Managers with a full understanding of back and neck injuries. The workplace can have a positive impact and play a critical role in preventing back/neck injury and, should injury occur, ensuring a successful return to the pre-injury job on a timely and effective basis. Managers and supervisors can have a role in the following areas:


 Fitness and prevention programs
 Ergonomics through an internal ergonomic process and using highly qualified ergonomists where indicated
 Disability prevention and return to work and stay at work processes
 Early on-site intervention following back/neck pain and/or injury

Each of these processes has been extensively studied and proven to improve health outcomes, prevent disability and improve the financial bottom lines for organizations which have instituted them.

 

To purchase this publication please click here.


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CLV Special Report - Psychological Illness, Mental Health and the Workplace: Canadian Trends and Ret

Written by: Jane E. Sleeth, Hon. B.P. & H.E.(Kin), B.Sc. P.T., CPT

Psychological illnesses are present, and have been present in various forms and manifestations in the workplace for as long as there have been workplaces. It is only recently that employers are starting to understand the size of the challenge and the potential costs, both human and financial. This book is intended to specifically address psychological illnesses and disabilities so that the employer, the manager or the union representative is able to understand the size and scope of the problem and be able to differentiate performance issues from bona fide psychological impairments. Most importantly this book is intended to help the HR professional, manager or supervisor to ensure that Disability Management Programs and Return to Work processes are integrated such that these illnesses are taken into account.


This CLV Special Report features the following key topics:

 Canadian Trends and Return to Work Challenges
 The Legal Climate in Canada
 Definitions Related to Psychological Illness & Health
 Myths & Truths about Psychological Illness in the Workplace
 Why a Gap Exists between Psychological Healthcare Practices & the Workplace
 Psychological Illness and Poor Performance; Poor Performance and Psychological Illness - The Chicken & the Egg Dilemma for HR and Managers
 The Return to Work Program – Strategies for Successful Outcomes
 Case Studies
 Checklist Sample in Predicting Depression for Managers and HR Professionals

 

To purchase this publication please click here.


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Return to Work Compliance Toolkit

Product Description:

A hands-on, easy-to-use resource that offers tremendous time-saving opportunities for managers seeking to initiate or update their own return to work programs.  Learn how to comply with all legal and regulatory requirements, and see examples and best practices from across Canada.

About the Author:

Jane Sleeth, B.Sc. P.T., B.P. & H.E., is the Managing Director and Senior Disability Management Consultant for Optimal Performance Consultants Inc., a national total absences management firm. She has worked in the field of rehabilitation, disability management and preventative ergonomics for more than 25 years.

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Price: $295 per item.
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