Accessibility for Ontarians with Disabilities Act Implementation Guide: Standards for Customer Servi
Written by Olga Dosis. Olga holds a Masters in Psychology and a Masters in Critical Disability Studies. Olga has provided consulting services to public, non-profit and private organizations for over 20 years on several accessibility and diversity initiatives and is the Principle and Senior Disability Consultant at her firm - OD Consulting. Her consulting services have ranged from workplace accommodation assessments to accessibility audits. She currently holds the position of AODA Coordinator at George Brown College and continues to engage in partnerships to consult on the implementation of accessibility initiatives.
The intent of this guide is to prepare approximately 360,000 organizations from the public and private sectors to implement standards under the Accessibility for Ontarians with Disabilities Act. Public sector companies have had to comply with the first standard, respecting customer service, since January 1, 2010; private sector companies must comply by January 1, 2012. It is often difficult for people who do not have any disability-related background in accommodation, access or working with persons with disabilities to know how to begin the process of implementing the required policies, practices and procedures.
This guide gives the reader a clear, concise understanding of how to implement accessibility regulations into an organization's day-to-day business operations effectively and efficiently using a model of implementation that can be aligned with individual core businesses in any sector.
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